FAQs

We strive to process and ship your order as quickly as possible. While we make every effort to ship orders on the same day they are placed, typically your order will be shipped within 24-48 hours after it has been placed.

Yes, we ship worldwide! We offer international shipping to customers around the globe. No matter where you are located, you can enjoy our products delivered right to your doorstep. Please note that international shipping may be subject to additional fees or customs duties imposed by your country's regulations. 

For more details on shipping rates and estimated delivery times to your specific location, please proceed to the checkout page or contact our customer support team. We are committed to providing a seamless and convenient shopping experience for customers worldwide.

Kindly be aware that any customs duties, taxes, or fees imposed by foreign governments are the sole responsibility of the customer.

We're here to make your return process hassle-free and ensure your satisfaction. At Groovy Peacock, we offer free exchanges or returns for all U.S orders with no questions asked. Our goal is to keep you happy without any unnecessary hassle.

To be eligible for a return, exchange, or refund, please ensure that you meet the following requirements:

1. The item must be returned within 30 days (inclusive) from the tracked date of receiving your item.
2. The item should be in new condition, unworn, unwashed, with all original tags and components still intact. 

Please note that only regular-priced items are eligible for a refund. Unfortunately, sale or promotional items cannot be refunded.

To initiate a return, kindly contact us at support@groovypeacock.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we do not accept items sent back to us without prior approval.

For any issues regarding damages, defects, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take the necessary steps to rectify it.

If you wish to make an exchange, the quickest way is to return the item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Regarding refunds, we will notify you once we have received and inspected your return. We will inform you if the refund request complies with our refund policies. If approved, the refund will be automatically processed through your original payment method. 

Please keep in mind that it may take some time for your bank or credit card company to process the refund.

If you have any further questions or concerns about returns, feel free to reach out to us at support@groovypeacock.com. We're here to assist you every step of the way.

Whether you want help with sizing, styling recommendations, guidance through the shopping process, or simply to just chat about life, we’re here to help!

Drop us a message on email at support@groovypeacock.com or use the form below to get in touch.